Recent experience with Dell tech support

February 10, 2012

Since I have never been shy about lambasting a company which kept customers on hold for over an hour before connecting them with someone who could not speak or understand English and who were frequently unable to correct a problem…fairness compels me to praise the people with whom I just dealt, profusely.

There were three problems with my dell lappy, [only of course today they are not ‘problems’ but ‘issues’].  Two were relatively minor (that is, took less than a half hour to resolve), but the third one really had them hustling in the Punjab.  Simply put, my laptop could not access google.

 

The Dell tech took over the computer and the initial call-taker was on with me for an hour and a half and then called back to continue his efforts.   What was also new and different in this call was the fact that it was answered within a very few minutes of being placed, as opposed to waits in the past of over an hour.

He confessed at one point that he had at least one supervisor and other senior techs standing by to assist him as he rooted deep in the innards of the lappy, rooting out suspected malware etc.

 The upshot of the entire event was that they were (and I am) ONLY able to access google using their numerical IP.  So we have created a shortcut for the desktop using that IP instead of words.  It works, and I remain very pleased and quite impressed with their professionalism and tenacity in the matter.  I was willing to quit trying long before they were!  Glad we both persevered.

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I’ve

August 12, 2009

LIFE HAS NOT PASSED ME BY!! I HAVE

I have had my picture on front page age one I have had pic on front page of newspaper @ age ten
I have scuba in Caymans, Cozumel I Have skiid Adirondacks
I have snorkled in Buck Island I have snorkled in Hamanana Bay; Chankanaab, Cozumel; Bermuda
I have hang glided in RIO I have rapelled in the TETONS
I have jeeped in Bali, Out Islands I have graduated Cum Laude from good Eastern University
I have been announced by heraldic trumpets I have motorcycled Monterey
I have seen the rodeo in Salinas I have visited each state at least twice
I have been in every Canada province I have visited 5 states in Mexico
I have played piano 4 hours with Woody Allen I have played for crown heads of Europe
I have played for two sitting VP’s ; I have played for Speaker of House of Reps,
I have been lead story on TV on five oclock I have seen the treasures of King Tut
I have sky dived from 8500 feet I have been sand-blasted by 747 at Maho Beach, St Maarten
I have scootered Bermuda I have rickshawed in Singapore
I have seen the sunset at Key WEST I have ridden the orient express
I have jet skiied Curacao I have flown bi-plane in Sedona, Rhinebeck, Bayport
I have hand flown a B-17 I have flown in 130+ kinds of planes
I have flown into over 600airports I have driven in 50 states and 31 countries
I have heard call to prayer in Istanbul I have driven 150 mph
I have flown supersonic twice [mach 2] I have flown to 61,000 feet
I have visited seven continents I have seen a herd of elephants, rhinos,+ 21 others @ Kruger
I have boated with manatees I have seen polar bears in Churchill; guanacos in Patagonia
I have seen moose in Yellowstone I have seen grizzlys in Katmai; penguins in Falklands
I rode the parachute jump at Coney Island I have parasailed in St Pete, Block Island
I have owned 3 airplanes,4 sportscars I have climbed inside the huge carillon @ Riverside church while playing
I have listened to Virgil Fox live I have been to radio city music hall
I have climbed eiffle tower, CN, KL, Space Needle,wtc, Empire state, statue of liberty, arc de triumph,
St Pauls Dome,Sydney tower,washington monument, Sea WOrld tower
I have whale watched in Montauk and seen elephant seals on Valdez Peninsula, Argentina
I have seen the catacombs I have visited parthanon 480AD, colliseum 76AD,
I have seen Prada, British Museum, Louvre I have shopped on Nathan St for clothes
I have marched in Macys parade I have seen geysers in NZ,Iceland, Yellowstone
I have flown seaplane in Seattle, I have been married and have two children
I have driven to Florida solo, nonstop I have walked streets of 46+____country capitol cities
I have circled the world I have crossed the equator __14__ times +
I have crossed the 70th parallel I have visited Cape Horn and Cape of Good Hope
I have played polo on LI I have survived motorcycle, boat, and airplane crashes
I survived boat crash and _12 auto accidents I have played cello [Mozart]in string quartet
I have played string bass in modern jazz I have played ukulele, guitar at Jones Beach parties
I have climed highest mt in Maine, Spain I have hot air ballooned in Glens Falls
I have dined with cabinet officers I have seen aurora borealis at Hither Hills, Churchill
I have ridden a harley davidson I have witnessed the birth of my 2 children
I have shaken hands with Ross Perot I have had tea at Blue Mosque, cappucino in St Marks
I have rafted in Jamaica,Carmens river I have horse & buggy’d in Central Park
I have flown Concorde I have kayaked at Katmai
I have had house explode I have diced onions, replaced a light switch
I have seen beluga whales in Seward I have been to the monarch butterfly festival in Calif
I have held a koala bear I have flown in a ten helicopter formation
I have had a Christmas house fire I have been pulled out of surf at Jones Beach
I have seen a waterspout I have landed at Fresh Kill in police md902
I have been in a California earthquake I have airboated thru Everglades, gondola in Venice
I have ridden in a rumbleseat i Have dugout canoed with dolphins in Bali
I have walked on Great Wall at Badaling I have shared hotel with Premier of China during P-3 plane flap
I have seen buffalo, elk, moose in Tetons I have hiked appalachian trail, hiked with monkeys in Bali
I have seen active volcanoes in Hawaii, Alaska, Indonesia, New Zealand, Monserrat
I have sat behind pilot landing in Lima I have white water rafted the Oconee river
I have seen bighorn sheep in Banff I have been in army hospital
i have got good conduct medal I have made two record albums and been on 4 others
I have seen geysers in Yellowstone, New Zealand, Iceland,
I have boated around Long Island (outboard) I have played nr Grand Ballroom @ Waldorf Astoria
I have invite from a general to a ball I have dined with billionaires and ambassadors in embassy in Kuwait
I have been jury foreman on rape sodomy case I have been shot at
I have thrown a live hand grenade I have seen space launch from Canaveral
I gave been aboard a submarine, battleship I have been aboard the Normandie and cruised six times
I have seen Johnny Cash Live in Seattle I have been to 2 dozen_broadway plays –
I have been on a hayride I have climbed inside a silo f
I have visited asbestos mine in Quebec I have ridden cog railway on Zugspitz, Mt Washington Wa
I gave ridden cable cars @ Whistler, cannon mt, queenstown, sugarloaf, sandia peak, funn
zugspitz, el tiede, table mt, Dominica, St Thomas
I have seen the Budweiser clydesdales I have drunk lohenbrau beer @ Hofbrauhaus in Munich
I have rung fire engine bell I have driven a police car; numerous ride alongs
I have sailed 65’sailboat in channel I have ridden an elephant
I have eaten at Mcd in __38___ countries I have done outside loop in a Pitts [passenger]
I have dined with 8 ambassadors I have ridden in Ambassador’s limo with flag on fender
I have hand flown AN2 with Europe champ I have flown in Fla with Indy 500 race driver from Mexico
I have played at the Junes Beach Bandshell I have visited Stonehenge 3100 BC
I have climbed belfry 1000 yr old church I have had my car stopped @ 120mph driven by highway sgt
I have retrieved stolen calc by bluff on st I have transited the Panama Canal on an ocean liner (Ecstasy)
I have crossed suspension foot bridges in Costa Rican rain forest
I have ridden in a submarine to 150 feet depth and sat on the bottom in Aruba
I have helicoptered over Aruba I have hard hat dived in Cozumel Mexico
I have swum with dolphins in Honduras I have ridden glass bottom boats in Bahamas, Silver Springs, Cancun
I have seen the mermaids at Weekie Watchie I have had buffalo burgers in Wyoming
i have seen water skiiers at Cypress Gdns I have walked Dunns River Falls in Jamaica
I have seen Niagra Falls, Yosemite Falls I have climbed Mayan temples in Belize
I have seen hells angel invasion in Monterey I have pulled a loaded handgun in anger in California
I have overflown Antartica at 500′ I have sailed round the horn
I have land rovered across Antigua, Falklands I have seen Mary Martin play Peter Pan on Broadway
I have used a power jackhammer I have played with penguins in Patagonia
I have visited six continents seen 7th I have seen rheas and guanacos in Patagonia
I have been N 71 and S 64 degrees I have found naked suicide
I have seen radio production of Lets Pretend I have heard NY Philharmonic orchestra-Beethovens Sixth
I have heard Billy Graham in Madison Sq Gdn I have biked down Haleakala on Maui
I have hiked on glaciers Fox, NZ I have swum with sharks, rays at Bora Bora
I have seen Mr Rushmore I have visited 21 national parks or monuments
I have stood on the bridge with the captain as a liner left Bermuda and fiance blew the horn thrice
I have dined at the Five Flies in Amsterdam I have flown past checked billboard into Kai Tak

Old Police Blotter Reports

March 14, 2009

blotter

blotter-1

blotter-2

blotter-3

1994

March 7, 2009

sep-95-around-the-world

hong-kong-denver-92

malaysia-chile

1990

March 7, 2009

nov-90-to-91

myrtle-beach-stockholm-then-1994

may-june-1993

Passenger Log – 2005

February 28, 2009

19-backseat-log-jun-30-jul-17-051

20-backseat-log-jul-17-oct-26-20051

21-backseat-log-oct-26-dec-14-20051

Passenger Log – 2005

February 27, 2009

16-backseat-log-oct-16-2004-jan-29-2005

17-backseat-log-feb-2-mar-7-05

18-backseat-log-mar-13-jun-30-2005

Passenger logs – 04

February 26, 2009

13-backseat-log-sep-14-nov-2-2003

14-backseat-log-feb-2-may-9-20041

15-backseat-log-may-10-oct-2-20041

Passenger Logs – 2003

February 25, 2009

10-backseat-log-dec-4-2002-jun-6-03-concord

11-backseat-log-jun-6-aug-31-2003

12-backseat-log-sep-10-14-20031

Passenger Logs – 2002

February 24, 2009

7-backseat-log-may-10-jun-16-2002

8-backseat-log-jun-16-oct-27-2002

9-backseat-log-oct-27-dec-4-2002